Effective Date: July 1, 2026
Welcome to Johnson’s Demo & Landscape. This Payments & Refund Policy explains how payments are handled for our landscape services and outlines the circumstances under which refunds may be issued. By requesting our services, you agree to the terms described below.
Estimates and Quotes
We provide estimates based on the information available at the time of consultation. Quotes may be subject to change if the scope of work is modified, additional services are requested, unforeseen site conditions are discovered, or material costs change before the project begins. Any significant changes will be discussed and approved before additional work is performed.
Payment Terms
Payment schedules vary depending on the size and complexity of the project. Small projects may require full payment upon completion, while larger projects may require a deposit before work begins, progress payments during construction, and a final payment upon project completion. Accepted payment methods may include major credit cards, debit cards, electronic bank transfers, checks, and other approved payment options.
Deposits
Certain projects require a non-refundable deposit to reserve scheduling, purchase materials, and allocate labor. The required deposit amount will be clearly stated in your estimate or service agreement before work begins.
Project Changes
If you request modifications after work has started, additional charges may apply. Any changes affecting pricing, materials, timelines, or project scope will be documented and approved before the additional work is completed.
Cancellations
If you cancel a scheduled project before work begins, you may be responsible for costs already incurred, including purchased materials, design work, permit fees, administrative expenses, or reserved labor. Deposits may not be refundable if these expenses have already been incurred.
Refund Policy
Because many of our services involve custom labor, design, and construction, refunds are evaluated on a case-by-case basis.
Refunds may be considered if:
- Payment was processed in error.
- Services cannot be provided due to circumstances solely under our control.
- A duplicate payment has been made.
Refunds generally will not be issued for:
- Completed services that were performed according to the approved agreement.
- Customer-requested design or scope changes after work has begun.
- Delays caused by weather, site conditions, utility conflicts, permit processing, or circumstances beyond our reasonable control.
- Dissatisfaction based solely on personal preference when services were completed as agreed.
Warranty Concerns
If you believe completed work does not meet the agreed scope of service, please contact us promptly. We will review the concern and, when appropriate, inspect the completed work to determine a reasonable resolution, which may include repairs or corrective work where applicable.
Late Payments
Invoices not paid by the stated due date may be subject to late fees or interest where permitted by applicable law. Johnson’s Demo & Landscape reserves the right to suspend ongoing work until outstanding balances have been paid.
Contact Us
Questions regarding payments, invoices, cancellations, or refunds may be directed to Johnson’s Demo & Landscape using the contact information provided on our website. We are committed to resolving billing concerns fairly, professionally, and in a timely manner.
Policy Updates
Johnson’s Demo & Landscape reserves the right to update or modify this Payments & Refund Policy at any time. Any changes will become effective immediately upon being posted on this website.